Welcome to the Terms & Conditions for Flowers Woodside Park’s online flower delivery service. By purchasing flowers and related products through our website, you agree to the following terms and conditions. These terms are designed to ensure a clear and enjoyable experience for customers in Woodside Park and the surrounding areas. Please read them carefully before placing your order.
In these Terms & Conditions, “we,” “us,” or “our” refers to Flowers Woodside Park. “You” or “your” means the person or organisation purchasing products from us. “Website” refers to the Flowers Woodside Park online platform through which orders can be placed. “Products” means cut flowers, arrangements, bouquets, plants, and any related items offered on the site. “Delivery Area” is defined as Woodside Park and its surrounding areas.
2.1. Orders can be placed through our website at any time. After you submit your online order, you will receive an order confirmation notification detailing your purchase. This notification acknowledges receipt and is not confirmation of acceptance of your order.
2.2. All orders are subject to acceptance and availability. Acceptance of your order, and a binding contract between you and Flowers Woodside Park, will be formed when we send you a dispatch confirmation.
2.3. Products and prices offered on the website are subject to change without notice. We strive to keep all information up to date, but unforeseen circumstances may occasionally affect product availability.
2.4. Substitution Policy: Given the seasonal and perishable nature of flowers, specific varieties or colours may from time to time be unavailable. In such cases, we reserve the right to substitute with flowers of equal value and quality, maintaining the overall style and theme of the arrangement. If a major change is necessary, we will attempt to notify you before dispatch.
3.1. All prices shown on our website are in Pounds Sterling (GBP) and include VAT where applicable, unless otherwise stated.
3.2. The total price payable for the order, including any delivery charges, will be displayed before checkout. By proceeding to payment, you agree to pay the stated amount for the ordered products and services.
3.3. Payment must be made at the time of ordering through one of the secure payment methods offered on our website. We accept major credit cards, debit cards, and other approved payment providers. Orders are only confirmed upon full receipt of cleared payment.
3.4. We take care to ensure pricing is correct. In the case of an obvious pricing error affecting your order, we will offer you the option to reconfirm the order at the correct price or cancel it for a full refund.
4.1. Flowers Woodside Park offers delivery of flowers and related products within Woodside Park and designated surrounding areas.
4.2. We endeavour to deliver your order on your chosen date, but delivery dates and times are not guaranteed, except where explicitly promised.
4.3. Deliveries are usually made during standard working hours, although exceptions may apply for special occasions such as Valentine’s Day or Mother’s Day. Where possible, we will accommodate requests for timed delivery, but this cannot be guaranteed.
4.4. It is your responsibility to provide accurate and complete delivery information. If delivery is not possible due to inaccurate details, absence of the recipient, or other issues outside our control, we may attempt to leave the order in a safe place, with a neighbour, or return it to our store. In such cases, additional delivery charges may apply.
4.5. We are not liable for delays or non-delivery resulting from circumstances beyond our reasonable control including, but not limited to, adverse weather, traffic congestion, supplier failure, or natural disasters.
5.1. You may cancel your order without charge or penalty up to 24 hours before the scheduled delivery date by contacting us directly.
5.2. Due to the perishable nature of flowers, orders cancelled less than 24 hours before delivery may be subject to a cancellation charge, up to the full value of the order, at our discretion.
5.3. Amendments to your order, including changes to product selection, recipient details, or delivery instructions, should be requested as soon as possible. We will endeavour to accommodate requested changes, but cannot guarantee amendments within 24 hours of scheduled delivery.
5.4. If for any reason we are unable to fulfil your order (for example, due to stock unavailability or unforeseen circumstances), we will notify you as soon as possible and offer a substitute, revised delivery date, or a full refund at your choice.
6.1. We take pride in the quality and freshness of our flowers. If you are not fully satisfied with your delivered order, please notify us within 24 hours of delivery so we can investigate and, where appropriate, offer a replacement, refund or other resolution.
6.2. Due to the perishable nature of flowers and plants, returns may not always be possible, but we will always strive to address any issues promptly.
6.3. Please retain the original product for inspection if you are unsatisfied, as we may offer guidance on care or arrange for collection.
6.4. This complaints procedure does not affect your statutory rights under UK consumer law.
7.1. To the fullest extent permitted by law, Flowers Woodside Park shall not be liable for any consequential, indirect, or incidental damages arising out of or in connection with our products or services.
7.2. Our liability for any claim relating to the purchase or delivery of products shall be limited to the price paid by you for the specific products that gave rise to the claim.
7.3. Nothing in these Terms & Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot legally be excluded.
8.1. All images, text, and content on the Flowers Woodside Park website are the intellectual property of Flowers Woodside Park or used under licence. You may not copy, reproduce, or exploit any content without prior written consent.
8.2. We endeavour to ensure all information on our website is accurate; however, we make no representations or warranties concerning the accuracy or reliability of the site’s contents. We reserve the right to update content at any time.
9.1. Your privacy is important to us. Personal information provided when placing an order will be handled in accordance with our Privacy Policy, in line with UK Data Protection Law. We will only use personal data to provide our services or as otherwise required by law.
9.2. We do not store payment card details after the completion of your order; all payment processing is handled securely by approved providers.
10.1. These Terms & Conditions and any dispute or claim arising out of or in connection with them, the order of products, or any contractual relationship with Flowers Woodside Park, shall be governed by and construed in accordance with the laws of England and Wales.
10.2. Both you and Flowers Woodside Park agree to submit to the exclusive jurisdiction of the Courts of England and Wales.
11.1. These Terms & Conditions may be updated from time to time. The most current version will always be available on the Flowers Woodside Park website. Your continued use of the service after updates constitutes acceptance of any changes.
11.2. If any provision within these Terms & Conditions is found to be invalid, illegal, or unenforceable, it shall be deemed deleted, but this shall not affect the validity and enforceability of the remaining provisions.
11.3. No failure or delay by Flowers Woodside Park in exercising any right or remedy shall constitute a waiver of that, or any other, right or remedy nor shall it prevent or restrict the further exercise of that, or any other, right or remedy.
Should you have any questions or require clarification regarding these Terms & Conditions or any aspect of your order, please refer to our Contact page to get in touch with our customer service team. We are committed to providing quality service and ensuring your satisfaction.
Note: These Terms & Conditions apply to all customers ordering flower delivery in Woodside Park and the surrounding areas. Please ensure you have read and understood them before placing your order.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Woodside Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Woodside Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
